Terms and Conditions
- “Leaflet Distributed” referred to as “the company”, “our” or “we”.
- “The customer” or "the client” refers to the individuals or organizations listed on the Distribution Request Form or Client Account Application.
- Single sheet items are eligible for delivery unless a special agreement has been arranged beforehand.
- Items cannot contain any staples, pins or attachments.
- Item size must be no less than A7 & no more than A1.
- Each leaflet must weigh less than 400g.
- All leaflets within one order must be identical in size and weight.
- Only one business may be advertised per item.
- Quotes apply to materials weighing up to 80 gsm per page unless otherwise stated.
- Quotes are subject to change based on the final size and weight of items.
Booking and Delivery
- The company accepts bookings verbally or in writing via email, fax, or post.
- All promotional materials must be delivered to Leaflet Distributed by 6:30 p.m. on the agreed date.
- The company may collect items from within London for orders where printing has been arranged or orders exceeding £250.
- No carton should weigh more than 15kg.
- All identical items must be bundled together.
- Customers should label each carton or bundle with their name.
- The job number or distribution area must be included on the labels for simultaneous campaigns.
- The company reserves the right to adjust charges or discard any items that do not meet the agreed standards.
- Delays due to errors or inadequate item preparations will be resolved as soon as possible, and clients will be notified.
Distribution and GPS Tracking
- Distributions are generally completed within one week of the campaign start date.
- The company will endeavour to distribute on the client's desired timescale but may be affected by factors such as weather conditions.
- Schedule adjustments may be necessary due to uncontrollable circumstances.
- Distribution happens according to UK postcodes and sectors, with additional charges for more specific locations.
- Leaflet Distributed uses GPS technology for internal use only.
- The company strives to carry out delivery as per the order form but retains the right to adjust delivery method and time.
Issues arising from distribution
- The company will address any distribution-related issues that are reported within 48 hours and are accompanied by adequate information.
- Any identified shortfalls in distribution will be corrected, and subsequent delivery will be seen as fulfilling the contract.
- The customer accepts that the company is not responsible for inaccuracies in the content of delivered materials and cannot influence the responses.
- Count estimates of letterboxes provided by the company are approximations and may vary.
Contract Changes and Termination
- Either party may terminate the contract with 30 days’ notice.
- A minimum of one month's notice is necessary for distribution changes or cancellations, or charges may apply.
- Contracts will be terminated immediately if the client encounters financial difficulties.
- Full payment is required upon order unless earlier agreements have been made.
- The client cannot offset charges.
- An extra charge of £35 will be applied for dishonoured payments.
- Late payments will incur a 20% surcharge.
- Non-payment may result in the suspension or cancellation of deliveries without notice.
- The company reserves the right to refuse items that breach these terms.
- The client must ensure materials comply with all relevant regulatory standards.
- The company will not distribute materials that breach advertising standards or laws.
- Items that may damage the company's reputation, violate laws, or fall outside the agreement may be rejected.
- Pricing applies only to business promotions via printed material unless otherwise stated.
Complaints and Guarantees
- Complaints must be reported within 48 hours of campaign completion.
- Complaints must be submitted via email or post.
- Delivery to all letterboxes within a campaign cannot be guaranteed.
- The company will only reprint and redistribute promotional material if there is clear evidence of non-delivery.
- These terms supersede all other related contract terms.
- This agreement will adhere to English rules and regulations.
- All interactions with the company may be monitored for internal and legal use.
- All website content is copyrighted to Leaflet Distributed.
- Permission is needed for commercial use of website content beyond individual and personal usage.